14 November 2023 01:30 pm Views - 3609
This initiative is set to redefine the travel experience, placing convenience and efficiency at the forefront.
The new self-service kiosks aim to minimize waiting times during peak periods, allowing passengers to seamlessly navigate through the check-in process and swiftly proceed to emigration. Frequent travellers, in particular, will appreciate the streamlined check-in procedure facilitated by the user-friendly self-service kiosks with self-bag drop located in the departure terminal of the BIA.
Passengers can now independently complete the entire check-in process, including flight check-in, seat selection and the printing of boarding passes and bag tags.
Following this, they can effortlessly drop off their luggage at the self-bag-drop facility, proceeding directly to the boarding gates after emigration clearance.
Deepal Pallegangoda, Senior Manager Airport & Ground Handling said SriLankan Airlines handles over 550,000 passengers and their luggage monthly as the official ground handler for all airlines operating out of BIA.
The introduction of these self-service facilities not only sets a new standard for airport convenience but also enables to manage the check-in process more efficiently to meet the demands of the growing passenger numbers, he said.
This venture is in alignment with SriLankan Airlines' broader digitalization strategy, supporting the IATA Fast Travel initiative to enhance the overall travel experience. With this implementation, SriLankan Airlines assumes the position of a regional pioneer in adopting self-service technologies for international travel.
Chamara Perera, Group Head of Information Technology of SriLankan Airlines stated, "We are ecstatic to equip our airline’s hub with the best-in-class self-service technology, elevating passengers’ pre-flight experience to another level.
"This initiative not only allows travellers flying out of BIA to bypass queues at the check-in counters entirely but also marks a significant step forward in Sri Lanka’s roadmap to digitally transform the country’s airports," Chamara Perera, Group Head of Information Technology of SriLankan Airlines said.
Richard Nuttall, Chief Executive Officer of SriLankan Airlines and Major General (Retired) G.A. Chandrasiri, Chairman of Airport and Aviation Services (Sri Lanka) (Private) Limited participated in the launching event at the departure terminal of the Bandaranaike International Airport.