19 April 2024 12:00 am Views - 98
This record is a testimonial to the customer’s faith kept on the bank’s ATM and CRM network, to provide them the best-in-class 24-hour operative convenient banking services.
Having a fully operational ATM and CRM network, with over 1460 machines, at the time of writing, covering the entire country, BOC has provided the customers utmost convenience and easy access to cash for their immediate cash requirements during the Avurudu season.
The bank has installed over 861 CRMs apart from 600 ATMs, covering every strategic point throughout the country, enabling the BOC customers to deposit money into their accounts on real-time 24 hours a day. Transactions made on the ATM and CRM network were recorded from April 01 to 15, 2024, which was over 9.7 million number of transactions worth Rs.185.9 billion, respectively.
Also, BOC, from its islandwide branch network, has recorded 0.82 million number of transactions worth of Rs.318 billion through counters during the peak of this festive season from April 08 to 11, 2024.
“The bank considers it as a privilege to have assisted all its customers during this Avurudu season to have conveniently fulfilled their immediate cash requirements through its massive ATM and CRM network and branch network spread across the country throughout. I wish to thank all our customers who have placed their trust in our service and wish to reiterate our commitment towards continuous service excellence,” stated Deputy General Manager Branch Operations Priyal Silva.
The BOC ATM and CRM network of more than 1460 machines covers every hotspot in the country and the physical branch network count is 653 and this has led to the increase in usage of these service points among the public. The bank is currently in the process of expanding its digital customer touch points strategically.
All ATM and CRM transactions are instantly updated and the customers can immediately check their balances either through B-APP smartphone application or through Smart Passbook mobile application. Unlike many CDMs, which require money to be fed into the machine note by note or be inserted into an envelope, BOC’s own machines allows customers to place a total bundle of 200 notes in a mix of over Rs.100 denominations in a single deposit. The CRM machines accept ‘cardless’ deposits made using ATM cards or fund transfers made by simply keying debit account and the credit account numbers as per instructions displayed on the machines graphic screen. Leading in digital banking BOC offers many innovating digital payment options, including BOC SmartOnline – online banking, B-App – mobile banking, BOC agent banking and QR scan enabled app – BOC SmartPay, to carry out everyday transactions securely and conveniently.
BOC invites you to discover the ease and efficiency of banking with it and thereby to join with thousands of satisfied customers who have experienced the unparalleled convenience and reliability of its extensive network.