Durdans Hospital partners SLT, Metropolitan to upgrade hospital communication systems
17 July 2015 06:30 pm
Views - 1807
Durdans Marketing Communications Manager Rae Devadason explaining the functionality of the new system to Durdans Hospital Chairman Ajith Tudawe in the presence of SLT Chief Enterprise and Wholesale Officer Kiththi Perera and Metropolitan Managing Director Roshan Tissera
Durdans Hospital, Sri Lanka’s first Joint Commission International (JCI) approved hospital, launched a comprehensive upgrade to its communications systems.
Based on an ultra-high speed fibre optic cable network, the new systems include a state-of-the-art multi-media Call Centre, Wi-Fi facilities for guests throughout the hospital, high speed connectivity amongst Durdans 44 and growing islandwide laboratory network and PEO TV facilities for all rooms.
Partnering with Sri Lanka Telecom (SLT) as the official communications solutions provider and Metropolitan Communications as the official software provider for the venture, Durdans Hospital’s new Call Centre is state-of-the-art for the healthcare sector in Sri Lanka accessible via 0112140000 and short code 1344 through any network in the country.
The opening was graced by Durdans Hospital Chairman Ajith Tudawe, Metropolitan Managing Director Roshan Tissera, SLT Chief Enterprise and Wholesale Officer Kiththi Perera and representatives of the three companies.
Commenting on the launch, Durdans Hospital Marketing Communications Manager Rae Devadason noted, “We are pleased to offer Durdans’ patrons multiple services through this tri partnership. Newly introduced solutions such as free Wi-Fi are a growing need amongst patients and guests visiting the hospital. We have opted for Fibre Optic connectivity which paves the way to a total paperless hospital environment in the near future with the possibility of patients being able to access records online.
The 12-agent multi-media Call Centre will handle inbound general inquiries, consultation appointments while also managing outbound calls to specialists, marketing campaigns and patient follow-up programmes. Custom designed for Durdans Hospital, the multi-media Call Centre also offers SMS and e-mail notification facilities for patients and consultants.”