8 May 2023 12:37 am Views - 96
Sri Lanka Insurance corporate management addresses media gathering (from left) Deputy General Manager Motor Insurance Sarath Fernando, Chief Officer General Insurance Priyantha Perera, Chief Executive Officer Chandana L. Aluthgama, Chief Information Officer Aloka Jayawardene and Head of Distribution General Insurance Lalith De Silva
The most recent initiative introduced by Sri Lanka Insurance to enhance customer experience was the Virtual Claim Assistance value-added service to its Motor Insurance customers.
This service is introduced to smoothen the claim process after a motor accident and after a repair is done for the vehicle. The objective of this new service facility is to ensure customer convenience and to improve service quality.
The Virtual Claim Assistance is a digital service that allows customers to have their vehicle inspected after an accident and assessed remotely by a qualified inspector. Customers can easily upload videos of their vehicle to the insurer’s portal or app and a qualified inspector will assess the damage remotely and provide a detailed report. This eliminates the need for customers to take their vehicle to a physical inspection centre, saving them both
time and effort.
The Virtual Claim Assistance service offers customers the flexibility to have their vehicle assessed from anywhere at any time. This means that customers can submit their vehicle details and receive the inspection report even outside traditional working hours or from remote locations, making the process much
more convenient.
The Virtual Claim Assistance service is also valuable for customers who have had their vehicle repaired after an accident. With the after-repair inspection service, customers can upload videos of their repaired vehicle and a qualified inspector will assess the quality of the repair work remotely. This ensures that the customer’s vehicle has been properly repaired, giving them peace of mind and saving them from the hassle of a physical inspection.