4 July 2016 12:00 am Views - 2070
Hyundai Lanka recently organised a ‘Service Clinic’ for the benefit of its customer satisfaction. The objective of this after-sales service campaign was to improve the service levels of Hyundai after sales.
The first service clinic was for Santa Fe vehicles mode year 2010 and 2012. Around 50 vehicles were checked and issued a comprehensive report along with a Scanner check report.
The vehicles to be serviced and repaired were selected randomly. Hyundai Lanka plans to conduct such service clinics every six months. It is part of the global Hyundai initiative programme under the After Sales slogan ‘Right Here, Right Care’.
This initiative follows the ‘Global CS (Customer Satisfaction) Seminar’ held in Seoul recently. The seminar was hosted by Hyundai Motor Company, South Korea’s number one automaker, reaffirming its determination to practice customer-oriented management.
Attended by 60 service representatives from 38 countries, this seminar focused on Hyundai’s Right Here, Right Care service slogan, which aims to make customer satisfaction the utmost priority in global markets.
Delegates received guidance on best customer service practices, to anticipate the needs of customers and identify where the Hyundai-only service can be offered.
Speaking about the initiative, Hyundai Motor Company International Service Division Vice President K.R. Lee said, “Right Here, Right Care is a slogan we have developed to standardize customer service in global markets, portraying our conviction for service differentiation to achieve sustainable global growth and attain the highest levels of customer satisfaction. We will make ceaseless efforts to raise satisfaction levels through high-quality service such as service digitalization, facility improvement at customer touch-points, Before Service and home-to-home service - going beyond satisfying customers to moving them.”
At the seminar, delegates attended numerous programmes aiming to improve the quality of service across all areas of business. Sessions included ‘Best practice in customer satisfaction differentiation’, ‘Future of automotive market trend and service strategy against this’ and ‘HR management and capability development of service personnel at front line with customers’.
To achieve a standardized approach to customer service, the Global CS Seminar
will be extended to service personnel in all global markets.