14 February 2023 12:00 am Views - 75
A discussion among the expert panelists at the event
Nations Trust Bank (NTB) has unveiled a fresh suite of digital banking to enhance its customer experience via Nations Direct, the bank’s digital banking platform.
customer experience.
During the unveiling selected personal and corporate banking clientele, industry professionals and special guests were able to engage with the bank’s Nations Direct integrated digital suite such as the Mobile App, Nations Direct Enterprise(NDE), Nations Alpha, E-box, Online banking, Smart statements and ATM capabilities.
The experience allowed guests to gain a better understanding of the possibilities in leveraging and benefiting from a simple and secure omni-channel platform journey as digitally savvy individuals.
Taking a leap in building a truly differentiated value proposition, Nations Direct enhances the customer experience by offering a swift service in a seamless and fluid manner with the aim of delivering comfort
and convenience.
Commenting on the event, Nations Trust Bank’s Digital Banking and Acquisitions, Senior Vice President, Randil Boteju noted, “Our event today was dedicated to support our customers realise the exponential value of our digital offerings. Over the years we have understood our customers’ needs and transformed those needs into solutions with world-class technology and services. The experience they encounter with our products enables them to embrace new technology and leverage our digital platforms to enhance their banking experience
every day.”
During the event, a thought-provoking panel discussion was held bringing together eminent professionals recognised as leading experts in design, fintech, finance and tech industries. Advocata Institute Chairman, Murtaza Jafferjee spoke on Design Thinking, WSO2 CEO, Sanjiva Weerawarana addressed the topic Middleware and International Markets, while John Keells Holdings PLC Executive Vice President, Ramesh Shanmuganathan discussed Technology and Digital Transformation and Sri Lanka and Maldives Mastercard Country Manager, Sandun Hapugoda spoke on the topic of Digital Transformation. The speakers also responded to questions on a range
of topics.