25 September 2021 06:02 am Views - 2371
Share with us a summary of your corporate journey.
My corporate journey began in 1980, when I joined the former Hotel Ceylon InterContinental as the hotel’s first female Guest Relations Officer. I soon rose to the position of Public Relations Manager, and from there on there was no looking back. In 1989, I joined Ceylon Tobacco Foliage for a few months and worked in the Sales Department, after which I joined the Hilton Colombo as their Public Relations Manager. I earned many titles during my tenure of service, winning an Asia Pacific Award for the Best PR team, and also for compiling a crises management document detailing our experiences during conflict times. This was subsequently shared throughout the region. We were trained to be resilient and we overcame many obstacles. After fifteen and a half years at the Colombo Hilton, during which time, I was sent overseas to several Hilton properties that were being opened in the South East Asian region as part of the pre-opening team.
Share with us a summary of your personal journey.
What are the most important attributes of successful leaders today?
To lead by example, be someone with integrity, follow ethical disciplines and have an open-door policy during working hours.
How did you move forward when everyone kept telling you that your suggestions or ideas won't work?
Fortunately, I didn’t fall into that situation too often during my working years, but was always open to agreeing with others who came up with better and more productive ideas which made sense.
Tell us three exciting or game changing projects you have executed during your career?
I won’t say game changing, but being a part of the team in resurrecting the hotel after a bomb blast, where the hotel got severely damaged, was a highlight. It was more than a challenge and rewarding to see the team jointly working together to achieve a quick re-opening. We were also the trendsetters for special occasions celebrated globally, and had the only exclusive Club for Ladies; The Lady Hilton Club, where different events were held, including overseas trips for the members. Launching of the Cinnamon Brand was immensely exciting to say the least, and another game changer in the hospitality industry; introducing a luxury local brand to discerning overseas travelers, and also for the local community to enjoy! Cinnamon Grand being the first and Cinnamon Lakeside the second. At Cinnamon Lakeside, launching the pontoon on the lake, “Eight Degrees” was another first which became everyone’s popular party venue, indeed a unique experience.
Do you ever think – “Am I crazy?"
Yes, many times. Working the long hours, I did on a daily basis and sometimes asking myself, if I really did all of that in a day’s work? So much so, that I fell asleep at the wheel at a traffic light on Castle Street on my way to work in the morning. I was that tired!
How do you differentiate yourself?
Hmmm! I don’t think I can differentiate myself to anyone, just that I was too committed and dedicated to my job wherever I was. I worked with passion and with diligence.
What is your 'why?’
Why did I have to leave the industry so soon, something which has always been close to my heart. And, why is a young age of fifty-five years a retirement age here in Sri Lanka, when you are still capable of working like a Trojan?
Who do you look up to for inspiration or mentorship?
Well, during my working years it was none other than the late Mr. Gamini Fernando who inspired and mentored me. He always told me I had to make demands and never leave anything for the next day that could be accomplished today, and I still practice the latter! Also, treat others like how you would like to be treated, and being hard working was just the norm for him, where we too had to follow suit.
Your biggest regret?
Not to have pursued my education, and putting my twenty-seven years of savings into Ceylinco’s Finance and Guarantee project which was lost and pretty much history now.
What is your biggest fear and how do you manage it?
Falling sick is my biggest fear as I live alone here in Sri Lanka. Otherwise, fear is something that I am not familiar with. I always believe that everything that has happened in my life has happened for a reason. I believe strongly in my faith, spiritually and mentally and have always been protected by the Almighty Allah.
What has been the highlight of your career so far?
My years of varied experiences and the fact that I am still learning every day! I would like to also mention that my career was always supported by wonderful friends in the media; Print, Electronic and Digital. Over the years, they have been very supportive and have given my work ample publicity; be it for all the promotions planned or the events executed. I also wholeheartedly appreciate all the one-on-one interviews they have published over the years.
How do you keep generating new ideas for your business?
Since I opened my own business, a Café, it has been a tough call especially during these trying times. I had to deviate from my original plan of the café being only a “Dessert venue and a Coffee haven,” as there were many customers who insisted on savories being served. Hence, I had to come up with savoury items that would complement the rest of the goodies I serve at the Café. With the constraints of a small kitchen space, it is difficult to do much more.
What do you want to achieve next?
Aim for a better sales turnover and waiting for the time when customers will pour in without the fear of getting Covid19.
If you could go back and tell yourself one thing before beginning your career, what would it be?
Never under-estimate yourself and what you can do. Take on the challenge and give it your best.
What was the biggest rookie mistake you made when just starting out?
Not doing a proper feasibility study prior to the opening of the business.
Have you been harassed or discriminated against?
Thankfully, never!
Where do you see yourself ten years from now?
Hopefully, not working anymore, staying healthy until I close my eyes and not having to depend on anyone.
Share with us a secret no-one else knows?
Actually, I think everyone knows I am an open book, and anyway, I could never keep a secret.
How do you want to be remembered one day? As someone who left behind a legacy of what working hard was and how dedicated I was to my job, being a mentor to others, a genuine person, good and caring friend, a loving sibling and mum, helping others, doing charity and being someone of integrity.