Sri Lanka’s first National Financial Inclusion Strategy (NFIS), launched today, aims to make financial services more accessible, efficient, and affordable for all households and businesses in the country.

The NFIS is a joint effort led by the Central Bank of Sri Lanka—with technical and financial assistance from IFC, a member of the World Bank Group—under the IFC-DFAT Women in Work program. The development of this strategy was a multi-stakeholder effort supported by the government of Sri Lanka.

The new strategy highlights Sri Lanka’s gains in boosting access to financial services, and particularly, on areas of improvement to ensure usage and full financial inclusion in the country. 

“The National Financial Inclusion Strategy symbolizes our country’s commitment towards a better and inclusive Sri Lanka that will benefit all individuals and enterprises. I believe this strategy will complement the Government's efforts to minimize the provincial income disparities, urban-rural inequalities, and to promote inclusive growth,” said His Excellency Mahinda Rajapaksa, Prime Minister of Sri Lanka. “More importantly, this strategy prioritizes future generations, having identified financial literacy as a key pillar. The proposal to strengthen the national curriculum in this area is a positive step. Investing in the education of our younger generation is the most significant investment we can make as a nation, as this will be a particularly helpful approach to the systematic correction of the financial habits of Sri Lankans.”

The basis of the strategy was developed through a national level survey conducted by CBSL, supported by IFC, in 2018. The survey, which took a gender-sensitive approach, helped identify the current status of financial inclusion, where for example, women tend to use informal rather than formal sources of financing. It highlighted that low financial awareness, particularly for digital financial services, is a common issue among both men and women.

Based on these findings, the strategy is structured around four core pillars—increase access to digital finance and payments, boost access to finance for micro, small, and medium enterprises (MSMEs), protect financial consumers, and improve financial literacy among consumers, including women.

“The development of the National Financial Inclusion Strategy, a first-of-its-kind in Sri Lanka, was not a single-handed effort of the Central Bank of Sri Lanka. It’s my pleasure to acknowledge all the support given by the stakeholders, both public and private, during the extensive consultative process which took place in developing the strategy,” said Deshamanya Professor W D Lakshman, Governor of the Central Bank of Sri Lanka. “I sincerely hope that all stakeholders will, undoubtedly, take part in the implementation phase, which is the most important aspect of any national policy.”

The strategy also identifies key areas that will help boost financial inclusion in the country. These include developing comprehensive and robust data collection mechanisms, improving and expanding financial infrastructure, leveraging policy tools and creating an enabling regulatory environment.

“As Sri Lanka continues to move forward, it’s crucial to have a strong, inclusive and sustainable financial sector. Greater access to financial services means better living standards, better business opportunities and investments,” said Alfonso Garcia Mora, IFC Vice President for Asia and Pacific. “We know from the impacts of COVID-19 that digital finance became a safe, secure and timely option for many people. Yet, some people are still missing out. As the new strategy points out, 62 percent of Sri Lankan women were aware of financial transactions through mobile phones, yet only 32 percent were comfortable using the technology. We stand ready to help foster a more resilient and inclusive financial system for Sri Lanka.”

IFC has been a longstanding partner of Central bank of Sri Lanka, joining this initiative in 2018. With the launch of its national financial inclusion strategy, Sri Lanka joins more than 60 countries, which have launched similar strategies across the world.