CDS launches 011 2356 444 as a dedicated hotline

The Central Depository Systems (CDS), a subsidiary of the Colombo Stock Exchange, has launched a dedicated hotline, effective from the first week of January 2025, to provide the stakeholders, including the investors and corporate clients with direct access to the CDS for improved query resolution and support.

The hotline, which will operate from 8:30 a.m. to 5:00 p.m., Monday to Friday, aims to enhance efficiency by enabling quicker query resolution and ensuring every request is trackable. 

The callers will receive a ticket number for their inquiries, which they can use for follow-ups and reference, ensuring transparency and convenience.

By streamlining the query management process, the hotline represents a significant step in improving communication and operational efficiency.

“The launch of the CDS hotline reflects our ongoing commitment to enhancing service standards and stakeholder engagement. By offering a direct line of communication, we aim to address queries efficiently while maintaining transparency and accountability. This initiative is another milestone in our efforts to align with the global best practices and provide an exceptional experience for all stakeholders,” said CDS Head Nadeera Athukorala.