Nishantha Hettiarachchi at SLASSCOM AI Asia Summit 2024

Sysco LABS Director Engineering and Architecture Nishantha Hettiarachchi was a panellist in the AI in Hospitality session at the recently concluded SLASSCOM AI Asia Summit 2024. 

Drawing on over 20 years of experience, Hettiarachchi highlighted the critical role of integrating AI into the hospitality and foodservice industries to stay competitive. 

The session delved into how AI is transforming the sector through personalised guest experiences, operational efficiency, AI-driven revenue management and customer service automation. Hettiarachchi shared actionable insights on leveraging AI to meet evolving customer demands and drive innovation.