•  Celebrates Customer Service Week

In view of commemorating the Customer Service Week, Sanasa Life Insurance on October 10, 2024, declared open its latest Customer Experience Centre, located at No. 297, High level Road, Nugegoda. 

“The Customer Service Week is a great way not only to remind us of the importance of our valuable customers but also reinforces our commitment towards serving them even more diligently and efficiently,” said Sanasa Life Insurance CEO Ivan Nicholas.

Nicholas went on to say, “Keeping to this year’s theme ‘Above and Beyond’, this is a timely launch that brings a synergy of providing efficient and effective customer service not only to our existing customer base but also to a host of new customers who will have the opportunity of experiencing unparalleled service within the insurance industry unlike anywhere else.”

This state-of-the-art Experience Centre is geared at creating and catering to every insurance need of its customers while highlighting its key customer principles. These key principles are: 

Speed: The ability to expedite insurance policies at any of Sanasa’s islandwide branch network quickly and efficiently without delays or inconveniences to customers.

Quality: Providing exceptional service to customers ensures that they have the best possible experience as a customer of Sanasa Life Insurance. 

Empathy:  Sanasa Life Insurance’s beginnings were based on understanding the financial challenges faced by paddy farming communities and providing them with simple but effective solutions. This empathetic approach is a testament to the success Sanasa Life Insurance has achieved today. Sanasa Life Insurance remains committed to fostering closer connections with its customers. 

Continuous improvement: Committed to excellence, Sanasa Life Insurance is driven by continuous innovation and improvement that differentiates it from its competitors. 

Trust: Sanasa Life Insurance ranks seventh in the life insurance industry in Sri Lanka. This is a clear indication of the trust customers have placed in this organisation.