Serendib Flour Mills (SFML) has always had an unwavering commitment to producing the finest quality of wheat flour available in Sri Lanka. The company follows stringent best practises and protocols to ensure that it produces wheat flour of superior quality that contains optimal levels of nourishment, said Hemani Gunathilaka – Head of Quality Assurance, Serendib Flour Mills who oversees all aspects of quality control at the company’s state-of-the-art milling facility. 

The Serendib Flour Mills’s milling facility is located near the entrance of the Port of Colombo and is one of the largest single line flour mills in the world. At the facility, the finest wheat grains from around the world are channelled into silos prior to the commencement of the automated milling process. The facility has a daily milling capacity of 1000 tonnes of wheat and a variety of wheat flour ranging from bakers flour, household flour, rottie flour, wholemeal flour to all purpose flour and Atta Flour 
is produced. 

Commenting on the technological equipment she uses to deliver the highest levels of quality, Hemani stated, “We use the latest Buhler Swiss Technology at SFML, which is fully automated, requires zero human contact and has a product interlocking system which guarantees product safety, quality and no human errors. We also have an online and offline checking system that enables us to track all 
the processes.”

She further stated, “Each and every part of the milling process is carefully controlled by applying various analytical techniques. Before we place an order for wheat, we have the ability to identify the characteristics of the flour that will be produced by using our lab scale mill. We also run tests of the final product by conducting baking trials of each batch of flour, to ensure that the very best product is released into the market. We work closely with our customers and distributors to ensure their satisfaction with the product. For each and every process that we have, controls have been introduced to meet industry best standards 
and specifications.”

 
Highlighting how she continuously strives to improve the quality of SFML’s flour products, Hemani stated, “We continuously strive to improve our standards and our delivery of high quality products by observing our customer feedback and conducting ongoing research and trials. On a periodical basis, we conduct performance review meetings and any necessary corrective and preventive measures are put in place if needed. We’re on a constant quest to improve our operations and we regularly conduct internal and external audits as well as various trend analyses to ensure that we’re keeping up with and setting global standards of excellence in quality assurance.”