Singer revamps Colombo Service Centre with enhanced customer experience

Singer Sri Lanka PLC has announced the revamping of its Colombo Service Centre, reaffirming the brand’s dedication to providing exceptional services to its valued customers. 
The new facility located in Borella aims to redefine the customer service experience for all patrons. 
Sharing his thoughts, Singer Group of Companies Chief Executive Officer Mahesh Wijewardene said, “The revamping of our Colombo Service Centre underscores Singer’s unwavering dedication to delivering exceptional services to our customers. We believe the new enhancements will provide a more convenient and pleasant after-sales experience for them and make their interactions with us more seamless and enjoyable.”

The service centre also boasts a dedicated spare parts counter, providing customers with easy access to genuine spare parts for renowned brands such as TCL, Samsung, Beko, Hitachi and Panasonic. As the trusted service partner and exclusive agent for many of these leading brands, Singer offers these parts over the counter to further enhance the customer experience at their service centre.
The Colombo service centre is now also enhanced with a cutting-edge Queue Management System (QMS) implemented by Sri Lanka Telecom (SLT), which will significantly reduce the customer waiting time, a pleasant lounge area, where customers can comfortably wait till the repair is completed or till their token number is called and a Call Management System designed to ensure that every customer is promptly attended to. 

Singer also introduced the Singer Care app, an alternative and complementary after-sales feature, which provides the convenience of repairing and servicing products from the comfort of one’s home. The app, which can be downloaded on Google Play and Apple Stores, is available to patrons islandwide and supports scheduling repairs, following up on service requests and accessing product information around the clock.