HSBC Premier that pioneered the concierge platform in 2005 is ready to give its customers a new digital experience with the relaunch of its personalised concierge service through a dedicated webpage www.hsbc.lk/premierconcierge that is accessible 24/7 from anywhere.

As a global relationship-led personal banking proposition, HSBC Premier has become a status symbol among high-net-worth customers with unrivalled privileges and benefits that are second to none. As a result, the concierge is yet another service adding to the many others currently on offer by HSBC to help customers manage their busy lifestyle and fulfil their needs. The digital upgrade to the service will further enhance the customer experience by way of range, reach and redemption.  

In terms of range, customers now have the choice of choosing from over 1000 products and services with over 50 merchants in over 13 relevant categories. Customers can easily select their desired category and opt for the type of service they require through the newly enhanced webpage that offers a user-friendly interface with a wide variety of services ranging from taking care of general errands such as grocery shopping, cake delivery, dinner reservations and picking up and dropping off laundry to even professional handyman services and vehicle maintenance services, among several others.  

Adding to the convenience factor, all deliveries within Colombo 1-15 are offered at no additional cost to customers, making it the most cost effective, whereas a very nominal fee would apply to delivers outside this range. Premier customers in Kandy can also enjoy these services across many categories of merchant that are nearest to them. For every purchase carried out, the cardholders will be entitled to earn and redeem HSBC Premier Rewards Points on any concierge service offered, expanding the range for point redemptions for a wide range of services and shopping around the country.

The service is aligned to support the ‘personal economy’ of customers that focus on family, home, living and work and is ideal for busy professionals who struggle to find time to balance work and life. Similar to a concierge at a fine hotel, HSBC’s Premier concierge helps take care of all the tasks that can add up to hours of lost time every day, helping customers optimize their time and spend it more with family and friends.

Retail Banking and Wealth Management Head Nilantha Bastian said, “Since the relaunch of HSBC Premier last year, our aim has been to focus on helping customers manage their own ‘personal economy’, aside from their financial wealth. We also introduced a series of lifestyle events that are closely associated with the lifestyle of customers to support their varying interests. Similarly, the Premier concierge service offered through a digital platform is a comprehensive 24/7 service that offers peace of mind, convenience and freedom with almost any type of help a customer needs to manage the demands between work and family needs.”

He further said, “We will also look at introducing new categories in future to meet the spending habits and lifestyle needs of our customers.”