From left: HNB Head of Process Excellence (Services) Christopher Thuraisingham, HNB Head of Centralized Credit Administration Angelina Dharmaraj, HNB Chief Recovery and Rehabilitation Officer Nirosh Perera, HNB Chief Credit Officer Dilunika Jayasinghe, HNB Head of Centralized Credit Operations Rukshan Senaratne, and Executive – Credit Administration Department HNB, Christeen Fernando

HNB PLC announced the attainment of ISO 9001:2015 certification for its Centralized Credit Operations and Credit Administration Departments, reinforcing its dedication to service excellence and quality management.
“Achieving ISO 9001:2015 certification underscores our commitment to excellence in credit operations and administration. This certification will enhance our ability to streamline processes, and ensure the highest standards of service for our clients,” said HNB Chief Credit Officer, Dilunika Jayasinghe.

 The certification of these key departments showcases HNB’s strategic focus on enhancing customer satisfaction through robust quality management systems. 
The Departments’ dedication to continuous improvement and back-office automation, including the implementation of robotic process automation, workflows, and automated workflows, has been instrumental in this success.
The “ISO 9001:2015 certification is a testament to our unwavering focus on quality and continuous improvement in credit administration. It will help us maintain robust documentation and credit operations, enhanced compliance with regulatory requirements, and deliver superior administrative support to all our stakeholders,” said HNB Head of Centralized Credit Administration, Angelina Dharmaraj.