From left: Pensions Department Business Relation Officer W.A.R. Wijesinghe, Seylan Bank PLC Assistant General Manager Branches Dimuth Sigera, Seylan Bank PLC Chief Operating Officer Ramesh Jayasekara, Seylan Bank PLC Director/Chief Executive Officer Kapila Ariyaratne, Pensions Department Director General A. Jagath D. Dias, Pensions Department Additional Director General B.M.P. Jayawardana, Pensions Department Chief Accountant A.D.T.N. Abeysinghe and Pensions Department Director Pensions B.M.B.A. Yayathissa

Seylan Bank, the Bank with a Heart, partnered with the Pensions Department to enable the issuance of the Life Certificate to pension holders via biometric authentication. 

The Life Certificate is an important document that is used to verify a pensioner’s living status. The machine will utilise the pensioner’s fingerprint to issue the Life Certificate, making the process simple, efficient and easily accessible for all pensioners.

In the past, all pensioners mailed applications for the Pensioner Life Certificate during a specific time period of the year. Seylan Bank has now incorporated the latest technological enhancements from the Pensions Department in order to issue Life Certificates at 75 branches. This hassle-free method eliminates the need to wait in queues and aids the protection of senior citizens, especially with the ongoing pandemic. 

Commenting on the initiative, Pensions Department Director General A. Jagath D. Dias said, “As the Pensions Department, we believe it is our responsibility to look after the well-being of retirees. They are members of society who have rendered outstanding service to the country. As a result, it is our responsibility to ensure their comfort across all processes. It gives me great pleasure to work with Seylan Bank PLC to provide biometric authentication to all retirees. The facility will assist in obtaining the life certification more quickly. We would like to thank and congratulate Seylan Bank PLC for its assistance in enhancing this process for us.”

Seylan Bank Director/Chief Executive Officer Kapila Ariyaratne stated, “Seylan Bank takes pride in enabling the biometric authentication for issuing Life Certificates to all pensioners in Sri Lanka. As this mandatory document must be submitted annually by the retirees, we strongly believe that it has to be facilitated with zero hassle. The partnership with the Pensions Department has given us the opportunity to serve this mandate and eliminate the hassle from the process of submitting the Life Certificate. As the Bank with a Heart, we have always focused on enriching the lives of our customers and offering solutions to simplify their day-to-day activities. We are glad to join the Pensions Department to offer our retirees the benefit of this new process.”