• Priority should be given to general letters from the public to government institutions

President Ranil Wickremesinghe has issued instructions to streamline the process of responding to letters, emails and phone calls addressed to government institutions by the public instead of them having to waste their time, effort and money by having to come to these institutions personally to attend to their requirements.   

Accordingly, a special letter signed by the Secretary to the Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government, including provisions with regard to replying to letters, e-mails and telephone calls addressed to government institutions, has been sent to all ministry secretaries, provincial chief secretaries and Heads of departments.   In case final replies cannot be sent immediately, an interim reply stating that the letter has been received should be sent within one week and a final reply should be sent within four (04) weeks.