Handing over of plaque to mark installation of Smart CRM machine with customised services at Sri Lanka Insurance Corporation head office (from left) SLIC Acting Chief Finance Officer Malaka Bandara, Chief Information Officer Aloka Jayawardena, Chief Executive Officer Chandana L. Aluthgama, NTB Chief Executive Officer Priyantha Talwatte, SLIC Chairman Vijitha Herath, NTB Executive Vice President Corporate Banking Senal Seneviratne and  Senior Vice President Digital Banking and Acquisitions Randil Boteju  

Nations Trust Bank (NTB) recently collaborated with Sri Lanka Insurance Corporation (SLIC) to provide a comprehensive cash management and collection solution with the installation of a ‘Smart ATM’ at the SLIC head office premises. 

The comprehensive integration of systems provides features such as real-time account number validation, bill presentation and detailed receipt issuance to payees via NTB’s CRM network islandwide.

Commenting on the bank’s efforts to cater to the diverse banking needs of customers was NTB Executive Vice President Corporate Banking Senal Seneviratne. “We’re excited to have SLIC, Sri Lanka’s largest insurance provider, on board with us to offer our customers an exceptional yet safe banking experience. After identifying the hassle that customers face when making insurance premium payments, especially during a period where safety measures are a top priority, we came up with this one-stop solution offered through this custom-made CRM. With the bonus features on the machine, anyone in the vicinity can also utilise the CRM to fulfil their various banking needs.”

“We extend best-in-class digitisation for our partners and customers and the digital mechanisms put in place by NTB with our state-of-the-art technology has enabled this partnership with SLIC. Earlier this year, the bank introduced revolutionary first-time-ever features in ATMs and CRMs including a feature that allows customers to choose the exact denomination of cash notes that they want their withdrawals to be in, therefore helping them avoid unnecessary contact when getting cash notes changes at retailers. The collaboration with SLIC extends this facility to a greater audience and we are delighted to be partnering them on their digital journey,” said NTB Senior Vice President Consumer Sales Randil Boteju speaking of the bank’s commitment to offering convenient digital banking services.