Dialog employs robots to up game in customer service

Dialog Axiata PLC in collaboration with Arimac Lanka (Pvt) Ltd, announced the introduction of an intelligent humanoidrobot, as a customer assistant at the Dialog Iconic flagship store.

The cloud-based humanoid robot, designed specifically for commercial use in the retail, hospitality, healthcare and education industries, is part of Dialog’s efforts to expand its robotics and Artificial Intelligence (AI) product portfolio, along with introducing the next generation of robotics to Sri Lankan customers.

The humanoid customer assistant is able to greet and assist with providing advice on promotions and offers on its HD visual touch screen and further elaborate on any of the selected options with a detailed explanation of a promotion or offer along with an accompanying video/music and can entertain and engage with customers due to its facial recognition and voice interaction capabilities.  

It can even locate the charging station and energise itself automatically enabling continuous and uninterrupted service.

Speaking about Humanoid robots, Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC said, “We are introducing this pioneering technology with the aim of integrating the latest in man-machine interaction to help our customers who prefer the ‘self-serve’ option,” Dialog Axiata Group Chief Customer Officer Sandra De Zoysa said.

“With the 3D camera this bot can read your every gesture and we are certain that Humanoid Robotswill in the near future, deliver more interactive and richer experiences, taking customer careto new heights,” she added.

Introducing the new robot technology, Arimac Lanka (Pvt) CEO Chamira Jayasinghe said: “Arimac is in the forefront of enabling digital disruption in Sri Lanka. Humanoid robots are our latest introduction that is powered by a complex cognitive platform, which encompasses a robust computer vision engine developed in-house.”

“The launch of humanoid robots will be pivotal in introducing robotic technology to Sri Lanka, and we are privileged to share this journey with our longstanding partner, Dialog Axiata,” Jayasinghe added.