BOC introduces cardless withdrawal via ATM/CRM

As the undisputed No. 1 bank in Sri Lanka, Bank of Ceylon (BOC) continues to lead the financial industry with its commitment to innovation and customer-centric solutions. The cardless withdrawal introduced on July 25 last year is now popular among customers, exceeding the transaction volume Rs.41 billion for last few months. 

This new service offers the BOC account holders a seamless and secure way to conduct cash withdrawals without a debit card at automated teller machines (ATMs) and cash recycling machines (CRMs). This facility brings ease and absolute convenience to the customers in making cash withdrawals and conducting payments to third parties; in particular, such a facility could become paramount in emergencies and other situations where the customers are not in possession of their debit card physically.

BOC cardless withdrawal facility can be easily activated by visiting the nearest BOC branch or by sending a simple ‘Hi’ message to BOC Meta Banking WhatsApp number at anytime, anywhere. By using the one-time password (OTP) sent to the registered email address, the customers can easily activate the cardless withdrawal facility to their savings account via BOC Meta Banking.

If a customer has forgotten his card or wallet, he/she is able to withdraw cash simply by using this service. While bringing the convenience to the customer, the bank has not compromised the security of the customers deposits. All transactions will be authorised by an OTP sent to the customers’ registered mobile.

Moving one step ahead, the bank has introduced the facility of sending money to anyone, including individuals who do not hold an account with any bank. The customer is able to generate a transaction key to a third-party mobile number to withdraw cash from any BOC ATM/CRM. This new feature facilitates the customers to handle their urgent cash transfer requirement to any other person. The beneficiary can withdraw the funds from any ATM/CRM by using the received transaction Key. In addition to that, this facility can easily be cancelled at any time via BOC Meta Banking or 24 x 7 Contact Centre or by visiting the nearest BOC branch.