Citrus Leisure PLC’s hotel portfolio bags trifecta of accolades

In an unprecedented feat among the titans of the hospitality industry in Sri Lanka, all three properties owned and operated by Citrus Leisure PLC secured three international travel accolades. Citrus Waskaduwa, Citrus Hikkaduwa, The Steuart by Citrus and the &Co Pub and Kitchen were recognised by Tripadvisor’s Travellers’ Choice Awards, Agoda’s Customer Review Awards and Booking.com’s Traveller Review Awards. These achievements resonate strongly with Citrus Leisure PLC’s vision of becoming the ultimate hospitality brand in Sri Lanka.

Based on millions of reviews and opinions from travellers from around the world, the annual Tripadvisor Travellers’ Choice award recognises the very best tourism establishments in terms of service, quality, customer satisfaction and more, across a range of categories. Citrus Hikkaduwa, Citrus Waskaduwa, The Steuart By Citrus and the &Co Pub and Kitchen bagged this sought after award for the year 2020.  

Additionally, The Steuart by Citrus secured two more awards, the Agoda Customer Review Award and the Booking.com Traveller Review Award. Both these awards are an annual appreciation programme that recognises partners for their exceptional hospitality and celebrate service excellence reflected in quality peer to peer reviews.

Citrus Leisure PLC recognises the importance of winning such titles to their name as these awards are only presented after analysing the review scores left by travellers after their stays or experiences. As these reviews provide vital feedback to benchmark services and make improvements in terms of the hospitality offerings at any property, Citrus Leisure PLC ensures to follow a proactive approach which takes note of all guest comments. 

Citrus Hikkaduwa is a 100 room hotel situated in the heart of Hikkaduwa. Ceremoniously opened in 2014, Citrus Waskaduwa is a 5 star resort in the West Coast of Sri Lanka comprised of 150 rooms with luxury amenities. The Steuart by Citrus is the latest luxury Business Boutique Hotel comprised of 50 rooms, situated in the heart of Colombo, coupled with traditional Scottish charm and embedded by history dating back to 1835.

With a commitment to build and manage a chain of distinctive hotels and resorts that are benchmarked against the most coveted in the world, these accolades stand as a testament to the fact that Citrus Leisure PLC is well on its way to achieve these corporate goals. The teams at Citrus Waskaduwa, Citrus Hikkaduwa and The Steuart by Citrus are thankful for the continued patronage of their loyal guests, for without their feedback, securing these accolades would not have been possible.