ComBank Digital wins Gold at NBQSA 2024

Representatives of Commercial Bank accept the two awards at National Best Quality Software Awards 2024

Commercial Bank of Ceylon has won the coveted Gold at the 2024 National Best Quality Software Awards (NBQSA), the national ICT awards.

The bank won the Gold in the highly competitive Banking, Insurance and Finance Consumer Category for ComBank Digital – the bank’s flagship digital channel that serves retail, SME and corporate clients.
Complementing this triumph, the bank received a Merit award in the same category for Jimi GPT – the generative AI-powered knowledge assistant that assists more than 3,000 branch staff to instantly access the information they need from the bank’s intranet to serve customers.

Commenting on the award won by ComBank Digital, Commercial Bank Chief Information Officer Sumudu Gunawardhana said, “Winning this national ICT award is a powerful testament to ComBank Digital’s success in delivering an exceptional customer experience. Our app provides unparalleled convenience and security, empowering customers to manage their finances with ease. This recognition inspires us to continue innovating and setting new standards for digital banking at Commercial Bank, ensuring our customers always have access to the best possible tools and services. This is particularly exciting as we are about to welcome our 1.5 millionth customer to the platform, a true milestone in our journey.”

Sri Lanka’s most-used digital banking platform ComBank Digital processes more than five million transactions a month. Offered via a responsive web application and three native mobile applications (iOS, Android and Huawei), ComBank Digital encompasses functionalities ranging from banking needs, wealth investment, payments and lifestyle with access across all devices such as desktop PCs, laptop computers, tabs and smartphones.

Driven by Commercial Bank’s ‘Digital by Default’ business model, ComBank Digital had achieved 44 percent digital penetration, was recording 48 million customer interactions per month and processing transactions averaging Rs.390 billion in value per month by end-September this year.

The Gold award at the national ICT awards also recognises the excellence of the platform and its impact in advancing digital banking solutions for customers, the bank said.

This embraces the trend-setting innovations and creative aspects of ComBank Digital, including several industry-first initiatives in Sri Lanka’s banking and finance industry, such as the launch of a loyalty rewards scheme for digital banking usage, introduction of an e-FD Redemption feature on a digital banking platform, revolutionary ‘Viewing issued Cheque Images’ feature and instant loan against Cash/eFD.

Meanwhile, the Merit award presented to Jimi GPT recognises the game-changing role the AI-driven knowledge assistant will play in creating the work environment for the Gen Z banker, while improving operational efficiency, accuracy of the information extracted and speeding up of onboarding time. For branch staff, Jimi GPT reduces the time to access information to just 30 seconds.