Communication Technologies unveils Zappy AI

From left: Zappy AI team: Mark Sachintha, Meredith Ivor, Sean Samarasinghe, Devmin Abeysena and Shay Anthony 

Communication Technologies (Pvt.) Ltd introduced Zappy AI, a groundbreaking sales automation solution poised to transform the way businesses engage with their customers. 

Designed to streamline operations and enhance customer interactions, Zappy AI represents a significant leap forward in efficiency and effectiveness.

In a digital landscape where personalised communication is paramount, Zappy AI emerges as the ultimate solution. With ‘Agent Zappy’ at its core, businesses can now foster genuine, two-way conversations tailored to each customer’s preferences. This personalised approach not only boosts satisfaction but also cultivates long-lasting loyalty. In addition, with the newly launched programme powered by cutting-edge technology, Zappy AI harnesses the power of customer intelligence like never before. ‘Agent Zappy’ meticulously learns and remembers intricate details about every customer interaction, enabling businesses to tailor their communication strategies with precision and insight.

Moreover, Zappy AI offers unparalleled omnichannel reach, seamlessly connecting businesses with customers across various platforms including email, WhatsApp, social media and traditional phone calls. This versatility ensures effective engagement regardless of the customer’s preferred mode of communication.

Sean Samarasinghe noted, “Sri Lanka is brimming with tech talent and innovative ideas. With solutions such as Zappy AI we can embrace AI’s rapid advancement and position our nation as an innovation hub.”