Dialog Enterprise partners Infobip to expand omnichannel customer engagement portfolio

Dialog Enterprise, the corporate solutions arm of Dialog Axiata PLC (Dialog), Sri Lanka’s premier connectivity provider and Infobip, a leading provider of globally accessible, secure and innovative omnichannel communication solutions, have recently announced their partnership. 

Following this move, Infobip will provide its range of CPaaS solutions together with Dialog Enterprise, empowering the company to create new revenue streams, accelerate time to market and build new enterprise relations.

Accelerated by the effects of the pandemic, customers across sectors are migrating to the digital medium, inhabiting and exerting their digital presence across multiple channels at once. Against this backdrop, it has become crucial for brands to up the ante of their customer engagement strategies to efficiently and effectively reach out to their customers over the channel of their choice. This is where Infobip steps into the picture. 

Leveraging Infobip’s omnichannel engagement services portfolio, Dialog Enterprise aims to provide its customers a means to seamlessly drive convenient and contextualised interactions over their end customers’ preferred channels.

Enterprises can now integrate Infobip’s SaaS solutions, including conversations, answers, and moments into its portfolio. Using these, it can tap into the benefits of hyper-personalised, omnichannel communication, powered by automation and analytics, thereby delivering enhanced customer experiences across different channels like WhatsApp, Viber, SMS, etc.

 
Answers and conversations, for instance, enable the user to deploy smart chatbots over a single interface to allow the brand to seamlessly communicate with its customers from across multiple channels and deliver omnipresent customer support as and when required.

Founded in 2006, Infobip is committed to providing advanced communication solutions to its partners and customers across the globe. On account of its extensive global network, the brand has a comprehensive understanding of local trends that enables it to support better, engage more, react faster and offer customised solutions aligned with its client’s marketing needs and strategies.