HNB Assurance’s Employee Net Promoter Score surpasses international benchmarks

CEO Lasitha Wimalaratne	Head of HR Navin Rupasinghe

HNB Assurance PLC unveiled the results of its recent survey, conducted in partnership with Great Place to Work. The findings revealed an impressive Employee Net Promoter Score (eNPS) of 38 percent, drastically outpacing the international average of 27 percent, within the insurance industry.

The eNPS is a critical metric that measures employee satisfaction and loyalty, providing valuable insights into the overall health of the organisation. It reflects how likely employees are to recommend their workplace to others, serving as a key indicator of engagement and morale. 

Over the past few years, HNB Assurance has experienced an impressive growth trajectory, achieving and maintaining double the rate of the industry’s growth. With the company keen on sustaining this steady advance, it is crucial to continually understand and nurture its internal health.

This is where the eNPS proves invaluable, offering valuable insights into employee sentiment and identifying areas for improvement.

HNB Assurance CEO Laisha Wimalaratne stated, “This exceptional eNPS score is not just a number; it reflects the deep engagement and satisfaction of our employees, which I’m extremely proud of. It also speaks volumes about the positive work environment we have cultivated, where every team member feels valued and empowered. As we set out to attain our ambitious target of reaching 10 percent market share by 2026.”

The company’s commitment to excellence has been recognised through several prestigious awards, including being named one of the 70 Best Workplaces in Asia in 2022.

Additionally, HNB Assurance received the Women-Friendly Workplace Awards 2023, hosted by Satyn Magazine, AICPA and CIMA.

HNB Assurance Head of HR Navin Rupasinghe said, “We place immense value on the voices of our employees, recognising that their insights are crucial to our growth. In terms of development, we offer extensive training and career development opportunities to ensure that our employees are continuously growing and advancing in their careers. Our holistic wellness initiatives, including the In.She programme, caregiver leave, paternity leave and education reimbursements, are all integral parts of our commitment to creating a supportive and inclusive workplace.”