Hapag-Lloyd Lanka wins Best Customer Service Provider award for Europe and Mediterranean Trade Markets

Kirk Baldsing, Assistant General Manager (Europe and Mediterranean Sector) receiving the best customer service provider award from Trine Jøranli Eskedal, Norwegian Ambassador to Sri Lanka

Hapag-Lloyd Lanka, a subsidiary of Aitken Spence PLC and the local representation for Hapag-Lloyd-AG- Hamburg won two Customer Service Awards for the Europe and Mediterranean Trade at the recently held award ceremony by the Institute of Chartered Shipbrokers (UK) - Sri Lanka Branch.

The Institute of Chartered Shipbrokers (ICS) (UK) founded in 1911 and received the ‘Royal Charter’ in the year 1920; is fundamentally dedicated in promoting professionalism in the international maritime industry. 
Its worldwide acceptance affirms the ‘Institute’ as the only professional body that sets the highest standards of professional service to the shipping industry world over. 

The Institute of Chartered Shipbrokers (ICS) Sri Lanka Branch commenced in awarding ‘Customer Service Awards’ at their Annual ICS Awards Ceremony in the year 1997 under the leadership of Dr. Parakrama Dissanayake, the former chairman of the ICS Sri Lanka Branch, who later on became the first non Britisher to be elected as the International President of the Institute, in the year 2017-2019.

Receiving these two awards and also winning the Gold award under Ocean Carrier Segment at the National Logistics Award ceremony, reinforces the successful customer centric initiatives introduced by Hapag-Lloyd Lanka to further strengthen the industry. These initiatives are compatible with Hapag-Lloyd Strategy 2023 that focuses on quality, digitalization and differentiations. 

“Receiving three awards from two reputed industry bodies within a short period of time is a reflection of Hapag-Lloyd Lanka to provide an incomparable service to our customers amidst an extremely volatile business environment” commented, Hapag-Lloyd Lanka Director Lalith Witanachchi. 

“Hapag-Lloyd Lanka is committed to continuously upgrade its service level by re-engineering processes and developing its systems by integrating modern technological advancements including Robotic Process Automation (RPA) with the purpose of providing a superior customer service,” said Hapag-Lloyd Lanka General Manager Dr. Geeth Kumarasinghe. 

Hapag-Lloyd-AG is one of the world’s leading container shipping lines based in Hamburg, Germany, and is ranked the 5th Largest Liner Shipping company in the world, operating one of the largest shipping container fleet and toady ranks among the top 4 mainline carriers to the Port of Colombo. Hapag-Lloyd currently operates services to Colombo on a weekly and regular basis, using Colombo Port as a transshipment hub in the region.