Malaysia Airlines scales down operations; extends booking flexibility until Dec. 2022

Malaysia Airlines will operate limited service with 85 percent reduction across its network during the Movement Control Order (MCO), from June 1 to 14, 2021. 

It will however continue to facilitate essential domestic and international travels as well as cargo movement. Given the impact the travel restrictions have on customers’ travel, Malaysia Airlines announced the extension of rebooking travel flexibility, offering customers longer ticket validity until December 31, 2022, with a one-time fare difference and service-fee waiver. 

Eligible customers can now rebook their travels on or before June 30, 2022 for travel to be completed by December 31, 2022. 

Malaysia Airlines previously offered customers the flexibility to rebook their travels on or before June 30, 2021 for travel to be completed by December 31, 2021. Customers may refer to the airline’s travel advisory available on its official website for more information. 

Malaysia Aviation Group Group Chief Executive Officer Captain Izham Ismail said, “The recent spike in COVID-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees. With customers being the centre of gravity, we hope the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with us. 

As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0. From April 2020, we have successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network continue to ensure the global supply chain is maintained.” As Malaysia continues to impose quarantine order for international arrivals, MHholidays, the tour operating arm of Malaysia Airlines, now offers a quarantine package at hotels approved by Malaysia’s Health Ministry, that comes with premium hospitality, including complimentary transport. The minimum number of nights required for a quarantine stay is seven nights. To book, passengers can check out https://holidays.malaysiaairlines.com/mhholidays/mhholidays-home/quarantine-withmhholidays.html. Passengers looking to rebook their travels can make the changes online on www.malaysiaairlines.com or contact its call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).