NDB Bank on Wheels visits customers at safety of their homes

While the COVID–19 outbreak in the country has forced all citizens to remain indoors and has brought many banking activities to a halt, NDB has taken several steps to assist the bank’s customers to perform their banking transactions in a secure and safe fashion with minimal contact. Thus, all NDB customers can have their daily banking needs met securely just as before through the NDB Bank on Wheels – a mobile banking unit that will bring the bank to the customer’s doorstep. 

The NDB Bank on Wheels will be travelling around Colombo and suburbs for the bank’s customers and stakeholders to conduct their banking transactions. The NDB customers as well as other bank customers can withdraw cash up to Rs.100,000 through any ATM card from the mobile ATM, which will also be available. 

Among the several mobile banking units that have been dispatched is one vehicle solely dedicated to NDB customers to carry out all their transactions. The other vehicle will carry the mobile ATM unit that can be used by the bank’s customers as well as other bank customers to withdraw cash. NDB Senior Vice President Personal Banking and Branch Network Management Sanjaya Perera said that this was an initiative taken by the bank purely to make the lives of the bank’s customers easier during these trying times. 

“This is a difficult time for all of us. We understand that it is difficult for customers to travel even a short distance to withdraw cash or perform their banking transactions. We also understand that since there are several essential goods delivered to their doorstep, the need for cash is also a necessity. That is what prompted us to deploy the NDB Bank on Wheels,” he said. 

He further added, “Initially, this service will be available in the Western province but we hope to take this to other cities in the future.” 

The following branches in curfew areas are in operation from 9:00 a.m. to 11:00 a.m.: Dharmapala Mawatha, Pettah, Horana, Maharagama, Wattala, Jaffna, Kandy, Kalutara and Avissawella. 

In non-curfew areas, the following NDB branches are operational from 9:00 a.m. to 12:00 noon: Kurunegala, Anuradhapura, Kuliyapitiya, Hingurakgoda, Giriulla, Thambuttegama, Nuwara Eliya, Badulla, Bandarawela, Mahiyanganaya, Kegalle, Warakapola, Matale, Ratnapura, Kahawatte, Embilipitiya, Balangoda, Ampara, Tissamaharama, Hambanthota, Ambalanthota, Tangalle, Matara, Galle, Akuressa, Ambalangoda, Hikkaduwa, Elpitiya, Uragaha, Vavuniya, Trinco, Batticaloa, Akkaraipattu, Chenkalady, Kalmunai and Monaragala 
Meanwhile, the bank’s islandwide networks of over 141 ATM/CRM machines are also all in operation and the customers can carry out banking transactions such as cash deposits, cash withdrawals, balance inquiries and fund transfers easily and conveniently any time of any day. 

For all other clientele who wish to bank from the safety of their homes are also given the easy solution of using the NDB NEOS mobile banking app, which provides nearly all of the same facilities that a customer can receive through physical presence at the bank.