WNS Sri Lanka completes 20 years

In 2004, WNS, a pioneering global business process management (BPM) company, strategically expanded its footprint by establishing its first offshore delivery centre outside India in Colombo.

Fast forward 20 years, WNS has evolved into a New York Stock Exchange-listed powerhouse, with over US $ 1.3 billion in annual revenue, 60,000 plus employees worldwide, 65 offices across 13 countries and a solid client base of 600 plus global companies across 10 industries.

Throughout this remarkable journey, WNS Sri Lanka (SL) has played a vital role, contributing significantly to WNS’ consistent and exponential growth.

Today, WNS is a trusted business transformation and services partner to global companies and WNS SL continues to be an integral part of this success story.

WNS SL embarked on its journey in Colombo with a modest team, fuelled by a bold vision to provide cutting-edge BPM services underpinned by technology and innovation. Against the backdrop of formidable challenges, including the devastating 2004 tsunami, Sri Lankan civil war and global COVID-19 pandemic, WNS SL showcased remarkable resilience and determination, achieving steady and sustained growth throughout its journey. 

WNS SL has grown to over 1,000 employees across two state-of-the-art Colombo centres, serving diverse industries with expertise and excellence. 

WNS Group CEO Keshav R. Murugesh said, “Completing two decades in Sri Lanka marks a monumental milestone in WNS’ innovation, resilience and growth journey. WNS SL has been instrumental in driving our company’s success, leveraging their expertise to craft, develop and implement cutting-edge solutions tailored to diverse industries. This achievement underscores our enduring dedication to merging innovative services with a talented workforce, generating tangible impact and value. As we embark on an artificial intelligence-driven future, we remain steadfast in our commitment to ethical and responsible practices, ensuring sustainable growth and a positive impact on our clients, employees and the environment.”

WNS SL Managing Director Dinesh Wickremanayake shared, “We have thrived in an environment supported by BPM-friendly policies, robust IP protection laws and attractive tax incentives in the country, amplified our business readiness and fuelled operational excellence. Our team is powered by deep domain expertise, innovative spirit and passion, driving us to redefine industry standards. As we navigate the future, we create exciting opportunities for tech professionals to collaborate with artificial intelligence and other cutting-edge technologies, shaping the next frontier of digital transformation.”