CB introduces single point to handle complaints against financial services providers

The Central Bank said it has introduced a single point of contact to handle complaints against financial service providers (FSPs).

The Financial Consumer Relations Department (FCRD) of the Central Bank has introduced a complaint submission form for financial consumers who wish to submit complaints against a FSP regulated by financial sector regulator.

The Central Bank said the new channel will help streamline the complaint handling process in an efficient manner and consumers are encouraged to submit a clear and concise complaint with accurate information using the complaint submission form.

The softcopy of the complaint submission form is made available on the Central Bank website.

The Central Bank said in the near future a web form to submit complaints online to FCRD would be introduced.

Pointing out that it receives an “enormous” number of inquiries on a daily basis from the general public on financial matters, the Central Bank said it has made arrangements to introduce the hotline – 1935.

The hotline is already made active to facilitate inquiries from the general public in three languages. The service will be available during working hours of the Central Bank. However, it will not be toll free for the caller.