Customer experience enhanced at CEAT shop-in-shop outlets

Opening of SIS outlet at U&H Wheel Service  and at Paramount Tyre Traders

The three new CEAT shop-in-shop (SIS) outlets are designed to drive brand premiumisation and enhance customer experience at leading dealer outlets. 
They are located at U&H Wheel Service and Paramount Tyre Traders, both on Prince of Wales Avenue, Colombo 14 and at Sakura Tyre Centre, Hanwella.

Part of a three-year distribution channel expansion strategy by the country’s highest-selling tyre brand, the CEAT SIS concept entails demarcating a dedicated area for CEAT-branded tyres within the existing multi-brand dealer premises. CEAT furnishes the interior, customer lobby and reception areas of this private space to augment customer comfort. 

Additionally, CEAT Kelani Holdings invests in interior branding, signage and innovative product display racks to emphasise the tyre offerings available with the channel partner. Besides enhancing the visibility and positioning of the brand, this model is also known to increase the channel partners’ revenue, the company said.

Elaborating on the company’s commitment to investing in premium retail concepts even in challenging times, CEAT Kelani Chief Operating Officer Shamal Gunawardene said, “When the going gets tough, it is even more important to look for wins for all stakeholders. These SIS outlets add value for our customers, boost sales for our dealers and raise the brand’s presence in the market, benefitting the company and all its stakeholders. They also ensure that the quality of the retail operation keeps pace with and does justice to, the brand’s growth and the continuous improvement of the products.”

He said these premium retail outlets are also designed to bring special focus on providing all tyre-related services for passenger cars and SUVs, for which CEAT Kelani manufacturers a range of high-performance radial tyres 
in Sri Lanka.

Among the services common to CEAT SIS outlets are an extensive range of CEAT tyres at attractive discounts, specialised tyre care and technical expertise, computerised wheel alignment, nitrogen and air pumps for tyre inflation, dedicated customer lounge facilities and easy payment plans for credit card purchases. Some of the outlets also offer a wide range of alloy wheels and car batteries.