Dialog introduces DeafTawk services at customer care centres

Dialog Axiata PLC Head of Sustainability and Group Chief Risk and Compliance Officer Asanga Priyadarshana, Sri Lanka Deaf Rehabilitation Organisation Secretary Thusitha Kumara Vijayaranga, Dialog Axiata PLC Group Chief Customer Officer Sandra De Zoysa, Strategic Partnerships Director Mobile for Humanitarian Innovation GSMA Dulip Tillekeratne and sign language interpreter Chamara Sandakelum together with Dialog representatives

Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has introduced DeafTawk interpreter services at its customer care centres islandwide, a move poised to enhance the accessibility and user-friendliness of its services to the deaf community. 
Highlighting the company’s unwavering dedication to enhancing outreach for persons with disabilities (PWDs), this initiative aligns with the GSMA Assistive Tech Programme, which drives inclusivity by improving access and use of mobile technologies and related services for PWDs.

The DeafTawk service is a trilingual platform that allows deaf users to connect with qualified interpreters and they can now use the app to connect with customer service representatives with ease. 
By extending this platform to Dialog customer care centres, customers will receive instructions displayed in sign language, directing them to a dedicated support area. Once there, a representative will use the DeafTawk app to connect with a sign language interpreter, who will then facilitate communication between the two parties.

Dialog Axiata PLC Group Chief Customer Officer Sandra De Zoysa said, “We are pleased to launch the second phase of our long-term roadmap for creating equal access to our services. Following the successful redesign of dialog.lk to cater to the diverse needs of individuals with disabilities, including those with vision impairments, cognitive challenges and more, integrating DeafTawk to our service offering significantly breaks down communication barriers the deaf community faces in terms of accessing support.”
Dialog Axiata PLC Head of Sustainability and Group Chief Risk and Compliance Officer Asanga Priyadarshana said, “Leveraging the power of technology to foster inclusivity continues to be a hallmark of Dialog’s ethos, reinforcing our commitment to sustainable development goals. This latest initiative represents a significant milestone in Sri Lanka’s accessibility efforts.”