HNB Operations Department achieves ISO 9001:2015 certification

From left: HNB Assistant Manager Outward Remittances Amila Gamage, HNB Senior Manager Centralised Operations Dhilshani Hallock, HNB Chief Manager Remittances Daphne Gamage, HNB AGM Operations Sivarajah Nandakumar, Bureau Veritas Country General Manager Shan Nanayakkara, Bureau Veritas Manager Marketing and Sales Subash De Silva, HNB Head of Process Excellence Services Christopher Thuraisingham and HNB Bank Associate Avishka Fernando

Strengthening its commitment to service excellence, Sri Lanka’s leading private sector bank HNB PLC announced the successful achievement of the ISO 9001:2015 certification for its Inward Remittance, Outward Remittance and Centralised Operations Departments.
The certification not only highlights HNB’s commitment to service excellence but also further strengthens its position in the local and global markets, given its alignment to global standards, setting the benchmark for strong quality management systems. 

“The establishment of centres of excellence is a key milestone in HNB’s journey, helping us continue fulfilling HNB’s promise of being a joy to bank with. The attainment of the ISO certification further reinforces HNB’s unwavering commitment to excellence and is a testament to our dedication to upholding the highest standards of quality and service,” emphasised HNB Assistant General Manager Operations S. Nandakumar.

Involving a comprehensive review and documentation of processes, the certification process ensures alignment with ISO standards and best practices. HNB’s centralised Operations Department, comprising approximately 200 skilled professionals, along with its Inward and Outward Remittances Departments, played a pivotal role in implementing and upholding these standards.

“The achievement of ISO 9001:2015 certification for the Operations Departments is a significant step along the journey of process excellence and certification at HNB. This will serve to further strengthen the culture of continuous improvement and drive towards backoffice automation, via the infusion of robotic process automation, workflows and AI. ISO certification not only underscores our commitment to creating and sustaining a culture of quality but it also showcases our continued dedication to streamline operations, improve processes, mitigate risks and provide top-notch services to our esteemed customers,” HNB Head of Process Excellence Services Christopher Thuraisingham said.