ComBank enables Ceylinco Life policyholders to pay premiums via Q+ Payment App and CRMs

Sri Lanka’s largest private bank, Commercial Bank of Ceylon and the country’s leading life insurer Ceylinco Life have collaborated to enable the policyholders of Ceylinco Life to make premium payments through the bank’s Q+ Payment App and its islandwide network of cash recycler machines (CRMs). 

With this development, the Ceylinco Life policyholders can pay their insurance premiums conveniently and securely from anywhere, 24x7 and 365 days of the year, the bank said. The payments will also be validated in real time and updated on the same day.

The bank said the continuing digitisation of payments is particularly timely and significant, considering that safety and convenience are the topmost priorities on the minds of customers, especially in the backdrop of the pandemic-related risks associated with physical contact. 

The Ceylinco Life policyholders can pay their premium dues via their smartphones by simply downloading the Q+ Payment App from App Store or Google Play Store, signing up by filling in the required details (user ID and e-mail) and creating a Q+ Payment App account. In order to enable premium payments, the policyholders have to link their ComBank credit, debit or prepaid cards to the app, click on the ‘Bill Payment’ menu on the app, select ‘Ceylinco Life’ as the service provider and insert the required details.

Customers can also save their recurring premium payments under the ‘Favourites’ tab to avoid re-entering billing account numbers. Since a personal identification number (PIN) is required to authenticate bill payments, the entire process is hassle free and secure.

Alternatively, the policyholders can also visit any one of the 275 Commercial Bank CRMs across the country, select ‘Cardless Deposits’ on the machine’s home screen, select insurance payments to Ceylinco Life under the ‘Bill Payments’ option and proceed to pay their dues within a matter of minutes, the bank said. 

‘Insurance’ is the newest category added to the Q+ Payment App ‘In App Payments’ feature. The app already enables users to make in-app bill payments in eight categories such as data reloads, pre-paid and postpaid mobiles, fixed telephone lines, utilities, water and electricity (CEB and LECO), pay TV bills, credit card outstanding and pre-paid cards top-up.