ComBank’s pioneering ePassbook goes multilingual

Commercial Bank of Ceylon has announced that ComBank ePassbook – Sri Lanka’s first digital passbook – is now operable in Sinhala and Tamil in addition to English, to further encourage digital banking habits and improve the customer experience.

An upgrade to the app enables Commercial Bank customers to select the language of their preference to view their banking transactions and access all services offered by ComBank ePassbook. The move to make ComBank ePassbook trilingual was embarked upon to enable all customer segments of the bank to go digital and to improve digital financial inclusivity, the bank said. 

In 2020, ComBank ePassbook was upgraded to include self-registration capabilities, real-time transaction notifications and a biometric login feature that enables account holders use the app via face ID and fingerprint without having to type in the password at every login. Notably, the ComBank ePassbook app download increased by 150,000 within six months of the launch of the self-registration feature. ComBank ePassbook has users in more than 200 countries, averaging more than 10,000 active users per 30 minutes and has over one million customer registrations, the bank said.

Another upgrade enabled users to subscribe and unsubscribe current accounts, savings accounts and credit cards in their ComBank ePassbook application. It also facilitated users to view their current and savings account details with unlimited transaction history, including information on unrealised cheques, account holds and the total overdraft limit for current accounts, launch searches in their accounts and credit card transactions by description, amounts and date ranges and view credit card subscriptions, current billing cycles and credit card eStatements for the past two years. 

Additionally, information on current interest rates, exchange rates, bank branches and privacy policy is accessible via the application. Users can also conveniently locate ATMs closest to them by referring ComBank ePassbook.This mobile application provides access to details of savings, current, NRFC, RFC accounts and credit cards on Android and iOS-powered mobile devices and acts as a single repository for multiple accounts enrolled by an account holder, with the capability to view each account separately. ComBank ePassbook iOS mobile application is operable as a desktop application on the latest MacBooks too.