HNBA New Business and Claims departments receive ISO certification

HNBA Representatives, Support Services Head Geethani Saram, HNBA Chief Technical Officer Dinesh Udawatta, HNBA Chief Operating Officer Prasantha Fernando, HNBA and HNBGI Managing Director and CEO Deepthi Lokuarachchi and the ISO team of HNBA together with Sri Lanka Standards Institution Chairman Farman Cassim and Sri Lanka Standards Institution Director General/CEO Siddhika G. Senarathne

The New Business Management Department and Life Claims Department of HNB Assurance PLC (HNBA) were certified with ISO 9001:2015.

Upon being independently audited, both New Business and Claims Departments excelled in the process of meeting required criteria, ultimately being declared as qualified for this certification.

The certification issued for the Claims Process in 2017 is expanded to cover the Life New Business process.

HNB General Insurance Limited (HNBGI) and HNBA Managing Director and CEO Deepthi Lokuarachchi said: “We strive to establish quality in our business hierarchy, therefore the ISO certification stands as an assurance and a reinforcement for the quality of a consistent customer service that we have been providing over the years. Furthermore, this certification demonstrates the effectiveness of our commitment towards our customers and outlines the cutting-edge practices the company follows throughout its New Business and Claims Settlement Process.”

Speaking on the ISO certification, HNBA Chief Operating Officer Prasantha Fernando said: “This achievement adds immense value to HNBA’s glorious footprint in the insurance industry, whilst creating a benchmark in business as a whole. 

Quality is key, and as an entity highly focused on quality, we are honoured to earn the ISO certification since this provides that additional degree of assurance to our stakeholders whilst aiding the continuous improvements in our service quality standards and deliverables.”HNBA Chief Technical Officer Dinesh Udawatta said: “I’m indeed grateful to the entire team for embarking on this journey to obtain the world’s most popular quality management service certification as well as for maintaining a service standard of high quality throughout the years.
 I am confident that this certification will bolster our resolve to push the envelope of customer service further and to continue to provide a superlative service to 
our patronage.”

HNB Assurance PLC (HNBA) is one of the fastest growing Insurance Companies in Sri Lanka with a network of 59 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for “National Insurer Financial Strength Rating”.