NDB introduces digital signatures for internal and external usage in Sri Lanka

LankaClear COO Dinuka Perera, LankaClear GM/CEO Channa de Silva, NDB Bank Director/GCEO Dimantha Seneviratne, NDB Bank COO Deepal Akuretiyagama and NDB Bank AVP Digital Financial Services Damitha Silva

National Development Bank PLC (NDB) has made a significant contribution to the digital arena by providing new and innovative solutions with every step. In this journey towards a digitally enhanced bank, NDB becomes the first bank to implement digital signature for both internal and external usage.

With the aim of becoming the most digitally enabled bank in Sri Lanka, NDB Bank Director/Group CEO Dimantha Seneviratne stated, “This process will drive both internal and external digitisation simultaneously supporting the national mission of creating a digital nation by creating a paperless environment internally while also providing greater convenience to our customers going forward.

“NDB Bank is on a journey of limitless opportunities, where we strive to provide our valuable clientele with the most advanced of digital innovation. With this latest development, the financial well-being of our customers is secure and error free with a dash of convenience added in.” 

Speaking of the partnership with NDB towards introducing LankaSign Digital Signatures to NDB customers, LankaClear GM/CEO Channa de Silva stated, “LankaSign digital signatures have been in use for many years. However, the expediency of such a solution has been felt the most with the outbreak of the COVID-19 pandemic.

LankaSign Digital Signatures provide a secure, convenient and a cost-effective solution to the difficulties in obtaining physical signatures when working remotely, in obtaining approvals when the signatories are travelling or remotely located, etc. NDB’s adoption of digital signatures could be considered as a significant step towards automating business processes to be efficient and productive. More importantly, LankaSign complies with the Electronic Transactions Act and therefore, documents signed using LankaSign Digital Signatures are admissible as electronic evidence in Courts of Law. This will protect the interest of both the bank and its customers, whilst bringing in greater efficiency and convenience across all customer interactions.”

Adding to the many firsts the bank has achieved in its digital evolution is the launch of the latest video KYC (vKYC)-based account opening process. vKYC verification utilises artificial intelligence (AI) technology, enabling customers to open NDB accounts from the comfort and safety of home, without having to visit a branch. 

Additionally, the bank also became the first in the industry to tie up with the Credit Information Bureau (CRIB) in order to create a hassle-free and convenient service in which the bank’s customers can register and request for their individual credit reports (iReport) and individual credit score reports (CRIB Score) from wherever they are in Sri Lanka through 
NDB NEOS.