BOC launches “Fortune” branches to offer top banking experience
07 Jul 2015 - {{hitsCtrl.values.hits}}
The Bank of Ceylon opened its third and fourth state-of-art branches to Bank’s valued customers at Kaduwela and Kadawatha recently.
With the success from transforming Bambalaptiya and Maharagama as a part of the pilot project carried out with Boston Consultancy Group (BCG), the bank is in the process of rolling out the project to 200 other BOC branches covering every part of the country extending the privilege of experiencing the world class banking at the convince of bank’s customers.
Meanwhile Bank’s newly transformed Kadauwela branch also moved to a more spacious location with ample parking space at Colombo Road, Kaduwela on 6th July.
The newly transformed branches were ceremoniously opened by the Bank’s Chairman Ronald C. Perera. General Manager Mr. D.M. Gunasekara and Deputy General Manager Sales and Channel Management G.L.P. Jinasoma with others members of bank’s corporate and executive management participated at this occasion. “Transformation is a key agenda of the bank to ensure we deliver to our customers the best possible banking experience in return for the trust that they have placed in us for over 75 years. We look forward to expanding this transformed branch concept further to cover every region and deliver this world class banking experience to the entire country,” said Perera.
The newly transformed branches boast of several features which offer customers an unparallel experience. Each customer counter is enabled to conduct all banking services at one point and at one sitting. All transactions including account opening, withdrawals and deposits can now be serviced at a single service point without going through the hassle of moving from queues at one counter to another.
A state of the art “Queue Management System” has been installed and a spacious customer lobby has been created so that a customer no longer has to wait in standing queues but can be comfortably seated while waiting for his turn.
A fully functional digital self service lobby called “Smart Zone” has been set up to provide customers the convenience of any time banking. In addition to ATMs, Smart zones also feature Cash Deposit Machines, Internet Banking kiosks and a provision for night banking services at branches that offer extended hours of service.
Each of the branches offer the banks newest product, “BOC SmartGen”.
The bank has undertaken a large scale project named “Wenesa” in partnership with the world’s leading consulting firm The Boston Consulting Group (BCG) to completely transform the bank with the objective of offering customers across the nation a world class banking experience.
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