People’s Leasing & Finance PLC with a view to taking its financial services to the door-steps of prospective customers and enhancing its customer service channels, launched a program to commission innovative 1000 Customer Touch Points (CTPs).
The inaugural ceremony was held at the PLC Bandarawela branch with the participation D. P. Kumarage, CEO/GM
These 1000 CTP service channels will commence operations within the financial year 2015/16 will function besides PLC’s existing 89 main branches and 109 service centres affiliated to the People’s Bank branches. Vehicle sales centres, fuel filling stations, Super Markets and People’s Bank branches that do not currently function as PLCs service centres will be potential CTPs of PLC. PLC’s field marketing officers who nurture social marketing relationships with the business world, currently hold discussions with these potential CTP partners of PLC.
PLCs Deputy General Manager (Operations), Lionel Fernando speaking of the 1000 CTPs said it is an innovative program of the company will be in operation in the new financial year.
“Enhancing our customer base and the market share and taking our financial services to the customers’ door steps are of utmost importance in our quest to achieve competitive business targets. In order to achieve greater heights, we need to commission new CTPs for the ease of doing business with prospective customers. PLC will treat these CTP owners as individual sales agents. Services of these CTP owners will be evaluated by PLC every three months and the cream of CTPs will be rewarded with many benefits” said the DGM.
The inaugural ceremony of PLC’s CTP program was graced by AGM (Branch Operations), Laksanda Gunawardena, Senior Manager, Andy Ratnayake, Senior Manager, (Branch Operations) Neil Thushantha, PLC Bandarawela former branch manager, F.U. Premadasa and also Present manager, Chandika Jayaweera and PLC staff.
People’s Leasing Company was incorporated in 1995 as a fully owned subsidiary of the biggest state bank in Sri Lanka, the People’s Bank. PLC has retained the market leader position for the past 13 consecutive years is the larger non bank finance institutions gained much recognition by the leasing fraternity in the country.
In recognition of the credit quality of the company, Fitch Rating Lanka has up graded PLC’s credit ratings to AA-(lka) keeping it at the highest platform as a financial company. PLC is the only Sri Lankan finance company geared with two international ratings. PLC is schedule enter the Asian leasing arena with its credible branded leasing products. It has also been recognised as one of Asia’s Most Promising Brands 2012/13 by ibrands 360 - World Consulting & Research Corporation.
