Etisalat launches ‘One Etisalat’ self-care app

The smartphone is now replacing the desktop and laptop, and everyday more and more phone users are resorting to use mobile apps to pay bills, monitor internet usage and access plenty of other mobile based services and products.

Etisalat in its continuous efforts to enhance its customer experience now introduced the ‘One Etisalat’ self-care app, which provides all essential services and products in a unified app.

“Implementing the ‘One Etisalat’ self-care app allows our customers to access account information seamlessly through a single app. We are looking at giving more power and control to our customer over their mobile connection with key features put together in one user interface. The ‘One Etisalat’ app will prompt our customers to proactively engage with their favourite Etisalat products and services by providing on demand access to their account information which will add to their convenience,” Etisalat Lanka Deputy CEO Riyaaz Rasheed stated.

‘One Etisalat’ is designed with the tech savvy customer in mind. The homepage indicates the outstanding amount/balance available in the account and amount of data that is available for the connection. The rest of the features are listed at the bottom; on easy access buttons sectioned for app settings, usage details, bill info for post-paid/ pre-paid, credit management/ support, VAS – available services, promotions, roaming and IDD, Call-a-Tune, my profile, caller management, loyalty, locate us (locate the nearest Etisalat service centre/flagship store) and service messages. Furthermore, the most popular Etisalat app of recent times, cliQ too is hosted on this app for the convenience of pre-paid data users.

The app is now available for download through the App Store and Google Play Store. Once the app is installed customers can easily register through a two-step process of entering their mobile phone and submitting the verification PIN that will be text messaged to their phones.