Mobitel leads industry in ‘Customer Service Excellence’: LMD, Kantar TNS

Sri Lanka’s national mobile service provider, Mobitel has been placed ahead of all local telcos in the ‘Customer Service Excellence’ rankings released by LMD in partnership with Kantar TNS, in which companies across as many as 18 sectors were rated on their customer service performance.

Mobitel was positioned ahead of all existing telcos in the market, which is a testimonial to the mobile service provider’s customer-centric approach to differentiate its offering.

Based on Mobitel being selected by customers as providing the most memorable and high quality experience reflects the company’s commitment to offer consistent and sustained service for customers to build an emotional connection with the brand.

Commenting on the achievement, Mobitel Chief Executive Officer Nalin Perera stated: “Customer service is the core of Mobitel’s brand promise to its customers and instead of only focusing on customer service after a purchase is made, at Mobitel we undertake a 360 degree review prior to the transaction taking place in order to ensure the customer experience is of high standard from start to finish. Special attention is paid to aspects such as the distribution network, value in service offering, network and coverage quality, connectivity and also call continuity. Mobitel assures that this will only improve moving forward and would like to extend its sincere gratitude to its loyal customers for the confidence they have in the brand.”