’Not your servant’: IndiGo air hostess gives it back to passenger

An angry air hostess was seen giving it back to a passenger arguing with her over food choices on an IndiGo flight. The video shows the air hostess telling the passenger to treat her well, adding "I am not your servant."

The incident happened on IndiGo's Istanbul-Delhi flight. In the video, the flight attendant and a passenger can be seen engaging in a heated argument. From the argument, it seems that he issue was over a food choice, with the attendant telling a man that because of his “finger pointing” behaviour, her crew is “crying”.

“You are pointing finger at me and yelling at me. My crew is crying because of you. Please try to understand, there is a cart and counted meals are uplifted (on the plane). We can only serve what your boarding,” she is heard saying in the video.

To this the man asks why she is “yelling” at him. “Because you are yelling on us,” she answers.

Further, she tells the passenger that he “cannot talk to the crew like that”. “I am peacefully listening to you with all due respect, but you have to respect the crew as well,” the air hostess says. Later in the clip, the man tells the air hostess to “shut up” and she fires back with an “you shut up”.

“I am an employee, I am not your servant,” the flight attendant says before she ends the argument.

Jet Airways CEO Sanjiv Kapoor replied to the video saying that crew should be treated like humans. "As I had said earlier, crew are human too. It must have taken a lot to get her to breaking point. Over the years I have seen crew slapped and abused on board flights, called "servant" and worse. Hope she is fine despite the pressure she must be under," he said.

According to media reports, IndiGo said that it is aware of the matter and is looking into it. The airline also stated that it is their constant endeavour to provide a courteous and hassle-free experience to their customers. “We are looking into the incident and would like to assure that customers' comfort has always been our top priority,” it said.

Several Twitter users also came out in support of the air hostess and said that such behaviour should not be tolerated. A netizen commented, "I totally support the Crew and because one is flying in that airline doesn't mean that should shout and yell at crew members, the lady is seating on the floor and talking to that person in calm manner which is visible in clip but the passenger is not seen and his action too."

"It takes guts to raise a voice for the right thing. Hats off to the crew," said another user. (Courtesy Mirror Now)