Providore redefines online shopping with freshness and on-time delivery

Providore, is redefining online shopping in Sri Lanka by bringing freshness, quality and on-time delivery to every customer’s doorstep.

The online grocery store is co-founded by former Sri Lankan cricketers Kumar Sangakkara and Mahela Jayawardene.

All Providore produce are of the freshest quality as the fruits and vegetables are delivered to their modern processing centre daily. Here, each item is carefully quality checked, cleaned, packed and stored in a specialized optimum temperature-controlled storage, ready to be delivered directly to the customer as and when required by them. 

For deliveries, the Providore Customer Service Associates (CSAs) have been specially trained to use the given mapping software to accurately find the location of the customer instead of calling numerous times. 

While the customers are given the freedom to schedule their deliveries, the CSA ensures that the package is delivered exactly during the allocated time slot chosen by the customer. This provides customers greater freedom and convenience as they are able to plan their deliveries based on their work schedule and availability at the given delivery location. 

Considering the customers’ need for immediate fulfillment of orders Providore is now available on Uber and PickMe as well.

“Providore is your all-inclusive shopping experience where everything you want is at your fingertips. Our ethos is freshness and quality and we have taken all necessary steps to ensure that only the freshest fruits and vegetable are received by us, stored at optimum conditions, dispatched carefully and delivered on time to our customers,” said Providore CEO Menaka Galgamuwa.

”When it comes to customers who are working from home, especially busy mothers running their households, they will find our deliveries very convenient as they can select the time slot for the package to be delivered so that they can plan their cooking and meals,” she added.

The fact that the CSAs won’t be calling multiple times to ask for directions and will simply find his way to your doorstep using the maps tool given to them is another great benefit for the customer, stressed Galgamuwa.