Sri Lanka’s Most Advanced AI-Powered Chatbot “Lia” is Transforming Customer Engagement

Sri Lanka’s tech industry has hit a remarkable milestone with the unveiling of Lia, the country’s most advanced AI chatbot, developed by the talented engineers at CodeGen International. As businesses worldwide face the inevitable rise of artificial intelligence, Lia is poised to be a game changer, transforming how companies interact with customers and setting a new standard for efficiency and engagement.

Adapting to a New Digital Landscape

The digital landscape is changing rapidly, with a notable shift towards AI-driven solutions. Businesses across various sectors are now expected to adapt to these innovations to stay competitive. For CodeGen, a company with over 20 years of experience in enterprise solutions and a strong track record of innovation, the development of Lia is both timely and strategic. The upcoming generation, particularly Gen Z, prefers chatting or texting over direct human interaction. Recognizing this trend, CodeGen has created Lia to cater to these evolving preferences, ensuring that businesses can connect with their customers in the most effective way possible.

“Lia represents the future of customer engagement,” stated Yohan Welikala, Senior Vice President of Research at CodeGen. “With its advanced natural language processing, it can understand and respond to queries just like a human agent, making interactions more engaging and efficient.” Lia’s conversational abilities are powered by sophisticated algorithms and transformer models, enabling it to understand and respond to user queries with remarkable accuracy and relevance. This technological prowess ensures that interactions are not only efficient but also engaging, mirroring the experience of speaking with a human agent.

Industries Lia can be adapted to:

Lia is designed to handle a wide array of tasks across multiple industries, from booking hotel rooms and managing healthcare inquiries to assisting with banking transactions and enhancing retail shopping experiences.  In the healthcare sector, Lia can handle patient inquiries, schedule appointments, and provide medical information. Banks can leverage Lia to assist with transaction processing and customer support, while retail businesses can use it to offer product recommendations, manage orders, and handle customer inquiries.
For instance, in the hospitality industry, Lia can facilitate reservations, provide detailed information about services, and offer personalized recommendations. Notably, Galle Face Hotel Colombo and Angel Beach Unawatuna are already using Lia chatbot, and it has proven to be highly effective. As stated by Galle Face Hotel Colombo, “Introducing Lia by CodeGen has been a game-changer for our hotel booking process. With this groundbreaking platform, negotiating rates for hotel rooms has never been easier. Lia seamlessly combines AI technology with personalized assistance, ensuring that our guests always secure the best rates for their accommodations. Thanks to CodeGen we’re redefining the standard of efficiency and excellence in the hospitality industry.”

What can Lia do?

Beyond these capabilities, Lia is also equipped to generate leads and negotiate prices with buyers, helping manage revenue for any business. If a customer’s budget is tight, Lia can offer customized pricing and package suggestions, thanks to its integration with Negorate, an in-house negotiation engine. This feature allows businesses to optimize revenue while ensuring customer satisfaction.
Another groundbreaking aspect of Lia is its multilingual support. Capable of understanding and responding in over 150 languages, Lia ensures that businesses can cater to a global audience without the need for an extensive support team. This feature alone can significantly reduce operational costs while maintaining high levels of customer service.
As the world moves towards a more AI-driven future, Lia’s 24/7 availability becomes a crucial advantage. Unlike human agents, Lia is always on, providing round-the-clock support and ensuring that customer inquiries are addressed promptly, regardless of time zones or business hours. This continuous availability can greatly enhance customer satisfaction and loyalty.

Commitment to Responsible AI

CodeGen’s commitment to responsible AI development is evident in their approach to data privacy and security. The company ensures that all solutions comply with GDPR and other regulations, addressing the challenges of AI such as mitigating biases and ensuring the accuracy of responses. By prioritizing these ethical considerations, CodeGen aims to build trust and confidence among its users.
The journey to develop Lia was not without its challenges. From the early days of AI, when technologies like fuzzy logic, neural networks, and deep learning were not widely adopted, CodeGen has been at the forefront of integrating these advanced solutions into their products. This pioneering spirit has culminated in the creation of Lia, an AI chatbot that is set to revolutionize customer interactions.
Businesses looking to integrate Lia can do so seamlessly across various platforms, including their company website and social media channels. Future enhancements will include voice capabilities, further expanding Lia’s versatility and effectiveness.

CodeGen’s Broad Spectrum of Innovations

While Lia stands out as a testament to CodeGen’s innovative spirit, the company’s contributions extend far beyond AI chatbots. CodeGen is a powerhouse of innovation, providing sustainable and forward-thinking technology solutions across diverse sectors.
In the Tourism industry, CodeGen’s TravelBox and TravelBooker platforms revolutionize travel services. In the automotive industry, Vega Innovations, Elektrateq, Voltmotive, and chargeNET lead the way in electric vehicle technology. Agriculture benefits from CodeGen’s AiGrow, offering advanced AI solutions that optimize farming practices. The education sector is transformed by Cloud Smart School, a platform that enhances administration, communication, and e-learning. In the energy sector, CodeGen Sustainable Solutions focuses on solar power innovations, contributing to renewable energy efforts and reducing carbon emissions.
Additionally, CodeGen is advancing technology in research, retail, gaming, and healthcare, demonstrating a commitment to improving the quality of life globally.

Lia is a game-changer for businesses

In the words of CodeGen’s development team, the impact of Lia, AI Chatbot goes beyond mere automation. “Lia is designed to be a game changer for any business. It will transform how companies interact with their customers, streamline operations, increase sales, and provide statistical data and insights to make informed decisions in businesses.”
The talented Sri Lankan engineers at CodeGen have truly outdone themselves, creating an AI chatbot that not only meets but exceeds the needs of modern businesses. As Lia takes center stage, it is clear that the future of customer engagement in Sri Lanka, and beyond, is brighter than ever.
For more information about Lia contact [email protected]. Embrace the future with Lia and elevate your customer engagement to new heights.