Malintha Pathiraja.

They don't call this nation the ‘Pearl of the Indian Ocean’ for nothing; tourism has been a significant export sector for Sri Lanka for more than five decades. Even today, despite the difficult conditions we are currently experiencing, tourists from all over the world visit our country to enjoy its natural beauty while being treated with utmost hospitality! The Cinnamon Grand Hotel in Colombo is a luxurious 5-star hotel that offers the best of both worlds by combining an urban contemporary lifestyle with a welcoming atmosphere. They’ve recently welcomed their new Director of Food and Beverages, Malintha Pathiraja, to the team and they are very thrilled to share this exciting 

news with all of you! Malintha has over twenty years of experience in the hospitality industry, having worked for a number of well-known hotel and restaurant chains not only in Sri Lanka, but also in the Maldives, Saudi Arabia, and even the United Kingdom. We had the pleasure of interviewing him to learn more about his plans to expand business at Cinnamon Grand, Colombo during his tenure.

In your own words, who is Malintha Pathiraja? 
I am a target-oriented workaholic who is driven, precise and methodical, and always searching for opportunities to generate revenue for the property.

Tell us about the experience you’ve gained by working in Hospitality both locally and internationally?
After working in Hospitality for a very long period of time, it becomes ingrained in your mind. I am goal-oriented and disciplined, but I take a rather practical approach towards Food & Beverage Operations. This enables me to put together a reliable team that will be of the best possible service. Challenges arise on a daily basis, yet with a dependable team, you can always get through them with minimum hassle. In the short term, I always try to understand the role of relationships within teams in terms of strengthening and bonding, while trying to focus on developing as individuals for long-term personal career growth. It's a win-win situation for everyone on the team. I believe you can be an ambitious young person entering the hospitality industry, go through a rigorous career growth plan, and still remain true to your personal humble beginnings. You are only as strong as your team, whether it is local or international.

What are you planning to do differently to expand the operations at Cinnamon Grand having been appointed the Director of Food & Beverages?
The modern hotel industry entails far more than just providing accommodation and room service. You must provide your guests with an overall innovative experience by identifying their needs and expectations. Other activities may entice young travelers who normally spend less time inside the hotel. There are live concerts, poolside fun, fitness classes, spas, and special culinary experiences on the list. Boutique hotels are becoming increasingly popular and the travel industry is being dominated by a younger, more design-savvy generation. All of this suggests that you may need to make some interior changes to your rooms. 

Clean lines and technology-friendly spaces are among the most desired characteristics of the millennial generation.

Having worked at many prestigious hotels in numerous countries, what differences do you see when comparing them with Sri Lankan 5 star hotels?
Sri Lanka, particularly Colombo as a destination and its properties, are distinct in comparison to other destinations, primarily in Asia; we in Colombo are resilient and have the ability to recover quickly from adversity. The service culture is the most important aspect of success in Sri Lankan hospitality; whatever infrastructure Sri Lankan properties lack is compensated for by the service culture.

Why should customers and tourists choose Cinnamon Grand Colombo? What makes them stand out when compared to the rest?
Cinnamon Grand Colombo is an excellent choice for visitors who want to take in the sights and sounds of Colombo. Its central location allows you to spend more time exploring all that Colombo has to offer. Cinnamon Grand Colombo provides travelers with impeccable service and all necessary amenities.
Any advice you’d like to convey to young professionals in the Hospitality sector?
Challenge yourself, take risks, and do work that you are passionate about.